Customer Service

Home
Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Viewing Orders

Shipping & Delivery

Shipping charges will be calculated at checkout. Orders generally ship within 1 business day. You will receive an email with a tracking number as soon as your order ships. Please note that on occasion your order will be sent in separate shipments. In these instances, we will notify you and send a tracking number for each individual package.

Privacy & Security

These days, it's difficult to know who to trust online. We make your privacy and the security of your information our #1 priority. You will find our full privacy policy here, and our information security policy here.

Returns & Replacements

•All credit for returns will be given as store credit. Joost Labs does not offer refunds for any product for any reason.

•While we choose our products with the utmost care, we cannot offer any guarantees on any product other than that you will receive exactly the products that you order, unexpired, and undamaged. This means that we cannot guarantee any specific results for any person, and are not responsible for any side effects that you make experience from any product.

•Any issue with an order must be reported within 36 hours of your receipt of the shipment.

•We will happily exchange any damaged products. You must send us the damaged products, and we must receive it before we can offer credit or reship.

•Shipping charges will not refunded. In the case of damaged products, you will pay to ship the product back to us. We will ship the replacement free of charge, including shipping charges.

Ordering

If you have any questions about an order or about the ordering process, please email us at info@joostlabs.com or call during normal business hours (M-F 8-5 EST) at 1-866-498-7060.

Viewing Orders

To lookup information about your order, you may either refer to our system generated emails that are sent at each step of the process (check your spam folder), or you may our self help form. If you have further questions, please see the section above, under "Ordering".

Special Offer